Refund & Cancellation Policy

This policy explains how cancellations, refunds, and rescheduling work for bookings with Rishika Sharma Artistry. By making an advance payment, you agree to these terms.

1. Advance Payment

A 30% advance is required at the time of booking to confirm and reserve your event date. The advance is:

• Non-refundable — under any circumstance
• Non-transferable — cannot be moved to another person
• Non-adjustable — cannot be credited against future bookings

The advance secures your slot exclusively. Once paid, the date is held only for you, which is why we cannot refund it.

2. Cancellation

If you choose to cancel your booking after the advance has been paid:

• The advance amount stands forfeited
• No further charges will be raised
• Please notify us in writing (email or WhatsApp) as soon as possible so we can free up the date

3. Rescheduling

We understand plans can change. Rescheduling is welcomed under the following conditions:

• Reschedule requests must be made at least 30 days before the original event date
• The new date is subject to availability of our team and calendar
• One reschedule per booking is offered as a goodwill gesture; subsequent changes may attract a fresh booking fee
• If the new date falls in a different season or peak period, rates may be revised accordingly

4. Cancellation By Us

In the rare event we are unable to deliver your booking due to circumstances beyond our control (medical emergency, force majeure, etc.), we will:

• Notify you at the earliest opportunity
• Either refer a trusted artist of equivalent calibre (at the original quoted rate), or
• Refund the full advance and any other amount paid

5. Trial Sessions

Trial session fees, where charged, are non-refundable regardless of whether the booking is later confirmed.

6. Payment Processing Refunds

Where a refund is approved (per Clause 4 above):

• Refunds are processed to the original payment method within 7–10 business days
• Bank or payment-gateway processing times may add 2–5 additional days
• Any payment-gateway charges deducted at the time of receipt are not refundable

7. Travel & Accommodation

For outstation bookings where travel or accommodation has already been arranged and is non-cancellable (flights, hotels, etc.), those costs are payable by the client regardless of cancellation status. Travel charges apply for venues more than 30 km from Gurgaon and are shared at the time of quotation.

8. Disputes

We aim to resolve every concern thoughtfully and directly. If you have a complaint or dispute, please reach out within 7 days of the event so we can address it promptly. Disputes raised after this window may not be entertained.

9. Contact for Refund Requests

To raise a refund request or reschedule, please contact us at:

Rishika Sharma Artistry
Email: info@rishikasharma.com
Phone / WhatsApp: +91 93109 99465
Gurugram, Haryana, India